Senior Manager, Clinical Services

Permanent, Full-time 35 hours/week

Non-Bargaining Unit Position

Who we are

YouthLink believes in the potential of every youth, and we are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.

Guided by our mission and inspired by the potential to make a profound impact, Youthlink works closely with youth, families and partners in our community. We come together to highlight and develop strengths, aspirations and positive actions that improve the health and well-being of all who live, work, study and play in our community. As a service delivery organization, we leverage data-driven decision-making and grassroots engagement with youth advisory councils to create an inclusive, innovative, and responsive agency that provides the best fit and most needed services for our communities.

If you are seeking a meaningful opportunity and want to play a key role in bringing our vision for a stronger Scarborough where all youth and families thrive, join us.

Who we need

Reporting to the Director of Clinical Services and Live-In Treatment; we are looking for a Senior Manager of Clinical Services to join us. You will provide clinical supervision and guide the work of a team of Registered Social Workers and Registered Psychotherapists. You will manage all clinical outpatient core services at YouthLink, including What’s Up Walk-In, Brief Therapy, Short Term Treatment for Families, Ongoing Therapy, Family Therapy and Group Therapy. You will work with the Director to implement new practice standards and decision-making on Measurement-Based Care. You will collaborate with the Senior Manager of Clinical Operations and the Data & Research Analyst to evolve and streamline all Core Services within the changing landscape of Children’s Mental Health Services.   

Please note that this is a permanent non-bargaining unit position working full time, 35 hours/week, with the requirement to be in the office five days per week.

What’s in it for you

Meaningful impact. You will be part of a well-established organization deeply committed to making a difference in the lives of youth and their families in Scarborough communities. You will have the opportunity to support front-line and management staff as they bring the organization's mission and vision to life.

Influence. You will take ownership of setting the tone for the organization's culture, centring YouthLink values and approach in all decision-making while managing and supervising a multidisciplinary clinical team to ensure quality, best-practice treatment for all youth and families who become clients. 

Exposure. As part of a smaller organization with a broad reach and scope, you will have the rewarding opportunity to work across different areas and roles. You will also be part of a collaborative culture that supports knowledge sharing, increasing your expertise. You will have the chance to develop further skills in operations, strategic direction, and leadership.  

Professional growth. You will work with a team that is passionate about what we do and operates with integrity and openness. Whether you aim to expand your role on this team or pursue new opportunities, you will receive the coaching, professional development, and encouragement you need to succeed.

How you will make an impact:

• Lead programs and services. You will oversee the delivery of outpatient mental health services for children and youth (ages 0–24) and their families, including individual, family, and group therapy. You will shape and evolve the clinical team's vision, philosophy, and objectives while managing projects that align internal operations with the evolving landscape of Children’s Mental Health. Acting as the clinical lead for Accreditation, you will ensure the preparation and submission of required documents and processes.
• Provide team leadership. You will lead clinical team meetings, rounds, and group supervision, fostering a cohesive multidisciplinary team that delivers high-quality care. You will provide clinical and administrative supervision to direct reports, supporting best practices in psychotherapy and offering consultation across YouthLink programs. You will address client and staff concerns promptly and in alignment with agency policies.
• Manage documentation. You will create annual work plans for yourself and your team, assign programming duties, and manage the clinical team’s schedule. You will establish systems for case assignment, track program KPIs, and ensure robust data collection for research and evaluation, ensuring accurate and timely documentation of supervision notes and clinical activities.
• Evaluate performance. You will implement accountability measures, such as observing therapy sessions, reviewing reports, and conducting caseload reviews. You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities. Collaborating with the Manager of Operations, you will strengthen program evaluation and continuous improvement efforts.
• Manage incidents. You will address disciplinary procedures and grievances in consultation with the Senior Director of HR. You will review and approve serious occurrences and critical incident reports, ensuring appropriate follow-up within the clinical team.
• Provide oversight. You will work with managers and external partners to develop and deliver evidence-based, collaborative programs. You will oversee the acquisition of clinical resources and equipment and ensure the delivery of critical incident stress debriefing within YouthLink and the community. Alongside the Senior Manager of Clinical Operations, you will streamline processes to optimize clinical services. You will maintain strict client confidentiality and participate in the agency's on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for clinical services.
• Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies. Through regular environmental scans, you will evaluate community needs, service delivery outcomes, and partnership opportunities, recommending policy and system improvements.
• Foster Equity, Diversity, and Belonging. You will embed cultural humility and inclusivity in case consultations and program delivery. Staying updated on best practices in equity and diversity, you will work with leadership to infuse these principles into all operations. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.

What you bring:

• The education and certification. You have a Master’s degree in a psychotherapy-related field. You are licensed to practice and registered with a regulated health college which permits the delivery of the controlled Act of Psychotherapy. You are pursuing, or you have, the Clinical Supervisory Designation specific to providing the controlled act of psychotherapy for individual and family therapy supervision. Your participation in coursework demonstrates continual learning in Equity, Diversity and Belonging practices. In addition, you may have Dialectical Behavior Therapy (DBT) Certification, Level 1 & 2; Critical Incident Stress Debriefing Certification; Canadian Association for Marriage & Family Therapy (CAMFT) Clinical Supervisor Certification.
• The management experience. You have held a clinical supervisor and practice manager role for organizations providing youth services, mental health or a related field, ideally working directly with communities in the Scarborough area for at least four or more years. You have an advanced understanding of concepts related to power and privilege, social location, equity, and intersectionality. You have demonstrable experience in implementing equity strategies in programs and services. You have site and team management experience, including exposure to human resource management (union experience is a strong asset), financial management, program management, evaluation design, or systems design. 
• The clinical knowledge. You have three or more years of experience providing individual psychotherapy and family therapy. You have an in-depth understanding of best practices and current literature in psychotherapy, group therapy, family therapy, trauma assessments, critical incident stress debriefing, and evidence-based treatment methods. Ideally, you have experience providing evidence-based dialectical behaviour therapy. You have a comprehensive knowledge of youth developmental stages, social ecology, and family systems. You are acutely aware of the impact of childhood, racial, and intergenerational trauma on youth development. 
• The clinical leadership. You have a sound reputation and clearly articulate philosophy as a clinical leader with progressive, responsible clinical practice and three or more years of experience providing clinical supervision in Psychotherapy and Family Therapy. You leverage relevant information and critical analysis to make informed decisions, tackling problems with urgency and energy. You are passionate about mobilizing individuals and teams to drive change and collaborating with partners and stakeholders at all levels to build consensus. 
• The ethical drive. You hold yourself to high moral standards, have a strong character and exercise sound judgment even in the most challenging situations. You are a champion of Equity, Inclusion and Belonging, specifically focusing on Anti-Black Racism. You are thoughtful in your choices and reflective in your guidance and practice, fostering learning, promoting innovation and introducing change for the better. You accept responsibility for decisions and actions and achieve results utilizing accountability strategies with staff. 

Join us.

YouthLink's core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways.

We value leadership, acting in ways that exemplify what we expect of each other and our clients. We work together, bringing out the best in each other and creating strong working relationships. Our professional ethics are evident in all the work we do and the decisions we make.

We value humanity and show consideration for people, their abilities, skills, diversity and perspectives. We create an inclusive workplace that celebrates individual differences and, through our actions, demonstrates empathy, goodwill and honesty.

We value innovation, demonstrating flexibility and changeability in adapting to our work and community dynamics. We show courage in developing service initiatives that will improve the well-being of our clients and their families.

We value respect for people for who they are and for their knowledge, skills and experience as individuals and team members. We treat clients with respect and fairness and encourage the same in return.

We value excellence, demonstrating competence and accountability in delivering client services. We display clear judgment and exhibit clear thinking and reasoning in all situations. We continually strive to accomplish all tasks and provide an outstanding service for our clients.

Benefits

At YouthLink, we understand the nature of our work and the deep commitment every team member offers. We strive to provide a rewarding compensation and benefits package to support our people. This includes:

• Comprehensive health and dental coverage for you and your family, with 100% of the premiums fully covered.
• Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
• 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
• 3 paid agency days every calendar year after 3 calendar months service.
• Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
• 100% premium cost for long-term disability coverage paid by employee.
• Eligibility to participate in the pension plan after 2 years of continuous service with a generous matching employer contribution.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.
• A panel interview with the Hiring Manager, HR, and the Director of Community Shelter and Equity to share your experience and knowledge, answer questions on your leadership style and expand on your approach to actively building and supporting an environment and programs through an anti-Black racism lens. 
• A Vulnerable Sector police check and references will be conducted before an offer of employment.

Apply now.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. 

We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and embrace working outside of Euro-centric practices.  

If you meet 70% of the qualifications we are looking for and share 100% of our passion and commitment to supporting youth and their families, please submit your application. We can’t promise to hire you; we can promise to review your lived and learned experiences fully

We are committed to providing equitable employment opportunities and a workplace free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at [email protected].

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