Manager, Human Resources

Permanent Full-time, 35 hours/week

Non-Bargaining Unit position

Who we are

YouthLink believes in the potential of every youth, and we are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.

Guided by our mission and inspired by the potential to make a profound impact, Youthlink works closely with youth, families and partners in our community. We come together to highlight and develop strengths, aspirations and positive actions that improve the health and well-being of all who live, work, study and play in our community. As a service delivery organization, we leverage data-driven decision-making and grassroots engagement with youth advisory councils to create an inclusive, innovative, and responsive agency that provides the best fit and most needed services for our communities.

If you are seeking a meaningful opportunity and want to play a key role in bringing our vision for a stronger Scarborough where all youth and families thrive, join us.

Who we need

Reporting to the Senior Director, Human Resources, we are looking for a Manager, Human Resources to join our team. You will provide ongoing human resource and people management guidance and recommendations to leaders in a unionized environment. You will oversee a team of three HR Generalists and directly contribute to the human resources strategy, policies, and practices, encompassing talent acquisition and development, labour and employee relations, onboarding, HRIS, performance management, payroll and benefits administration, WSIB and employee relations. As the subject matter expert, you will take ownership of developing, coordinating, and implementing programs, policies, learning and development, and practices that foster inclusivity, diversity, equality, and accessibility (IDEA) within the organization. 

Please note that this is a permanent non-bargaining unit position working full time, 35 hours/week, with the requirement to be in the office five days per week.

What’s in it for you

Meaningful impact. You will be part of a well-established organization deeply committed to making a difference in the lives of youth and their families in Scarborough communities. You will have the opportunity to support front-line and management staff as they bring the organization's mission and vision to life.

Autonomy and ownership. You will be a key member of a close-knit team supporting over 70 employees. You will engage in diverse aspects of Human Resources and People Operations, taking the lead on projects, identifying areas for improvement, and driving meaningful change.

Valuable experience. You will build or deepen your expertise in navigating a unionized environment, managing employee relations, and potentially handling grievances and workplace investigations. This role will enhance your understanding of management-labour dynamics and broaden your professional perspective.

Professional growth. You will work in a team guided by integrity and openness, with your manager supporting your day-to-day responsibilities and long-term career aspirations. Whether you aim to expand your role on this team or pursue new opportunities, you will receive the coaching, professional development, and encouragement you need to succeed.

How you will make an impact:

• Champion equity, diversity, and belonging. You will stay ahead of best practices in  equity, diversity, belonging and organizational development. By collaborating with the ABR Committee and Equity, Diversity, and Inclusion leadership, you will embed inclusive principles into our programs, goals, and processes. You will ensure our practices in hiring, performance evaluation, and compensation support a diverse, inclusive, collaborative organizational culture. 
• Manage the team. You will be a coach and mentor to three HR Generalists, providing direction and support on their day-to-day work in recruitment, payroll, and more. You will complete performance reviews, remove roadblocks, and manage conflict as needed.
• Administer the collective agreement. You will coach leaders to ensure compliance with the Collective Agreement, address grievances, and facilitate investigations or mediations to restore team harmony. You can foster working relationships and effectively navigate information sharing. You will ensure our hiring, performance management, communication, and other employee policies adhere to union procedures.
• Contribute to strategy. You will actively participate in organizational initiatives and committees, driving the success of the Strategic Plan. You will actively participate in and lead HR and People projects that align with our values, promote our culture of equality and belonging, and nurture a welcoming and positive work environment. You will lead process modernization and oversee HRIS updates, including implementing the ADP Recruitment Portal.
• Employee relations and engagement. You will be a trusted advisor to employees and managers to foster a workplace with highly engaged and satisfied teams. You will work with managers to ensure performance evaluation processes are fair, consistent, and aligned with the collective agreement and the goals of our organization. You will develop initiatives to enhance employee engagement and satisfaction, leveraging data from engagement surveys, exit interviews and turnover reports. 
• Oversee end-to-end recruitment. You will partner with leadership to develop bias-free strategies that attract full-time, contract, casual, and student candidates dedicated to our mission. You will welcome new team members and set them up for success from day one. You will engage new employees with the YouthLink approach with comprehensive and thoughtful onboarding and orientation. 
• Manage employee data. You will maintain accurate, confidential employee records, conduct regular audits, and generate reports to support management decisions. You will oversee payroll, time tracking, and benefits administration, addressing escalated issues. 

What you bring:

• The knowledge. You have a 3-year diploma or a university degree in Human Resources, and ideally, you have or are working towards a CHRP/CHRL designation. You have participated in coursework demonstrating your desire for continual learning in Equity, Diversity and Belonging practices. You understand the highly confidential nature of human resources work and the vital importance of building trust with managers and employees. You are discrete and fair.
• The leadership skills. You have worked as a team supervisor for at least 1 year managing attendance, conducting performance appraisals, and identifying professional development and career path opportunities for your direct reports. You enjoy growing skills and nurturing confidence and trust within teams. You lead by example and take a coaching approach to guiding and managing your team's work. 
• The experience. You have followed a career trajectory in HR as a Generalist or in a specialty area for at least 3 years. You have deep experience supporting managers, ideally within a unionized environment. You have an understanding of the full recruitment cycle and payroll administration. You have proven experience managing multiple HR specialties in a small organization or one HR specialty in a large organization, including planning, performance management, absenteeism management and problem-solving. You have demonstrated skill in equity, diversity, and inclusion practice and have experience applying an anti-Black racism lens to workplace processes, policy building, and application.
• The technical skills. You are comfortable managing data in an HRIS and can come up to speed with ADP’s HR  and Benefits module and Workforce Now. You are proficient with MS Office Suite. You have outstanding administrative, organizational, and problem-solving skills. 
• The interpersonal skills. You have exceptional verbal and written communication skills and can tailor your approach to connect to people at all levels with sensitivity, tact, empathy, and professionalism. You can expertly navigate conflict and manage tense or stressful situations. You can project an open approach and are always willing to respond to inquiries and share information. 
• The ownership and accountability. You have experience contributing to an HR and Recruitment vision and strategy. You have a demonstrated ability to manage multiple projects and deadlines, shift priorities as needed, handle interruptions and meet deadlines. You promote collaboration and foster an environment that embraces continuous learning, promotes innovation, and effectively guides change. You are solution-oriented and results-driven. 

Join us.

YouthLink's core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways.

We value leadership, acting in ways that exemplify what we expect of each other and our clients. We work together, bringing out the best in each other and creating strong working relationships. Our professional ethics are evident in all the work we do and the decisions we make.

We value humanity and show consideration for people, their abilities, skills, diversity and perspectives. We create an inclusive workplace that celebrates individual differences and, through our actions, demonstrates empathy, goodwill and honesty.

We value innovation, demonstrating flexibility and changeability in adapting to our work and community dynamics. We show courage in developing service initiatives that will improve the well-being of our clients and their families.

We value respect for people for who they are and for their knowledge, skills and experience as individuals and team members. We treat clients with respect and fairness and encourage the same in return.

We value excellence, demonstrating competence and accountability in delivering client services. We display clear judgment and exhibit clear thinking and reasoning in all situations. We continually strive to accomplish all tasks and provide an outstanding service for our clients.

Benefits

At YouthLink, we understand the nature of our work and the deep commitment every team member offers. We strive to provide a rewarding compensation and benefits package to support our people. This includes:

• Comprehensive health and dental coverage for you and your family, with 100% of the premiums fully covered.
• Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
• 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
• 3 paid agency days every calendar year after 3 calendar months service.
• Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
• 100% premium cost for long-term disability coverage paid by employee.
• Eligibility to participate in the pension plan after 2 years of continuous service with a generous matching employer contribution.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.
• An interview with the hiring manager to share your experience and knowledge, answer questions on your leadership style and expand on your approach to actively building and supporting an environment and programs through an anti-Black racism lens. 
• A Vulnerable Sector police check and references will be conducted before an offer of employment.

Apply now.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. 

We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and embrace working outside of Euro-centric practices.  

If you meet 70% of the qualifications we are looking for and share 100% of our passion and commitment to supporting youth and their families, please submit your application. We can’t promise to hire you; we can promise to review your lived and learned experiences fully.

We are committed to providing equitable employment opportunities and a workplace free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at [email protected].

#LI-DNI